Refund Policy

Last updated: June 2026

This policy governs refunds for all IncorpMe products and services, including our LLC Guide (DIY) and Done-For-You (DFY) filing services. By purchasing from IncorpMe, you agree to the terms set out below.

1. Refund Processing Timeline

All approved refunds are processed within 21 to 30 business days from the date of approval, to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider.

2. Refund Approval

Refund requests are reviewed and approved at IncorpMe’s sole discretion. Approval is not automatic. When evaluating a refund request, we consider:

  • How much content or service the customer has consumed or accessed
  • Time elapsed since purchase
  • Stage of service completion (for DFY orders)
  • The customer’s activity history and engagement on the platform
  • Whether the request meets the eligibility criteria below

IncorpMe reserves the right to decline a refund request that does not meet these criteria or where there is evidence of misuse, excessive consumption, or abuse of the refund process.

3. LLC Guide (DIY): Eligibility

Refund requests for the LLC Guide must be submitted within 14 days of purchase. Requests submitted after this window will not be considered. Approval depends on the level of content consumed: customers who have accessed a significant portion of the guide content may not be eligible for a refund, at IncorpMe’s discretion.

To request a refund, email support@incorpme.com with the subject line “Refund Request” and include your order number and the email used at checkout.

4. Done-For-You Services: Stage-Based Eligibility

DFY refund eligibility depends on the stage at which your request is made.

What “Filing Started” Means

Filing is considered started once either of the following has occurred: (a) you have purchased a DFY service and your order has been received by our team, or (b) we have begun preparing or submitting your formation documents. Once filing has started, government and third-party fees already disbursed are non-refundable.

Before Filing Starts

If you cancel before filing has started, you may be eligible for a refund of the IncorpMe service charge, subject to approval. Any payment processing fees already incurred are non-refundable.

After Filing Has Started

Once filing has started, the IncorpMe service charge is non-refundable. All government fees (state filing fees, IRS EIN fees, registered agent costs) paid on your behalf are also non-refundable, as these are paid directly to third-party agencies.

5. Non-Refundable Items

The following are non-refundable under all circumstances:

  • State LLC filing fees paid to state agencies
  • IRS EIN application and processing costs
  • Registered agent fees paid for the current term
  • Expedited processing fees or courier fees
  • Annual report fees paid to state agencies
  • Any other third-party government or pass-through costs

6. Errors, Corrections, and Our Late-Filing Guarantee

If your filing is rejected or returned by the state or IRS due to an error that is solely attributable to IncorpMe (for example, a data entry mistake on our part), we will correct and refile at no additional cost to you.

Late-filing guarantee: if IncorpMe is the cause of a delay in submitting your formation documents to the state, we will refund the IncorpMe service fee in full and still complete your LLC filing at no additional cost to you.

We do not provide refunds or compensation for rejections or delays caused by: (a) inaccurate or incomplete information you submitted; (b) government processing backlogs or policy changes; (c) IRS verification requirements beyond our control; or (d) any factor outside of IncorpMe’s direct control. In these circumstances, additional government fees required for correction or refiling are the customer’s responsibility.

7. Chargebacks and Payment Disputes

We ask that you contact us at support@incorpme.com before initiating a chargeback or payment dispute. Most issues are resolved quickly when raised directly with our team. Initiating a chargeback without first contacting us may result in account suspension and could complicate resolution.

8. How to Request a Refund

  1. Email support@incorpme.com with the subject line “Refund Request”
  2. Include your order number and the email address used at purchase
  3. Briefly describe the reason for your request and the service or product involved

Our team will review your request and respond within 2–3 business days. If approved, the refund will be processed within 21–30 business days to your original payment method.